Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your watch to request a return.

To be eligible for a return, your watch must be in the same condition that you received it: unworn and unused, in its original packaging including the David Pladen gift box. You’ll also need the receipt or proof of purchase.

To start a return, contact us at support@david-pladen.com. Please note that returns will need to be sent to the address we give you.

We will provide return details & instructions per e-mail.

If your return is accepted we will send you instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return.

Exchanges
The fastest way to get the watch you want is to return the one you have, and once the return is accepted, make a separate purchase for the new one. A different model or colour is always an exchange of this kind: return the watch and order again.

Cancelation
Cancelations can't be done because our warehouse is fully automated and we buy shipping labels & forward products almost 12 hours after ordering. The order is already in transit and the customer should wait till the package arrives, and can then return it to us once the package arrives at their address, we are here to support.

However, we can sometimes change address details or the model or colour at the last moment. If you see something is incorrect, reach out to us as soon as you notice.

Damages and issues
Please inspect your order upon reception and contact us immediately if the watch is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

European Union 30 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 30 days, for any reason and without a justification. As above, your watch must be in the same condition that you received it: unworn and unused, in its original packaging. You’ll also need the receipt or proof of purchase.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@david-pladen.com.