Contact our team
We would love to hear from you. Whether you have a question about our watches, need help with an order or simply want to say hello, we are here to help.
Mail us at support@david-pladen.com or fill in the form, and we will get back to you as soon as possible.
Frequently asked questions
Where can I track my order?
Every order gets a confirmation e-mail the moment it is placed, and a second e-mail with a tracking link as soon as the parcel is handed to the carrier. That link is the fastest way to see where your watch is.
No e-mail? Check your spam folder first. If it is not there either, send us the name and postcode the order was placed under and we will find it.
Do you ship worldwide?
Yes. Shipping is free on orders from €100, and €4.95 below that.
Orders are processed within 24–72 hours. Delivery then takes 4–8 business days within Europe and 5–10 business days to the rest of the world.
What movement is inside?
Every David Pladen runs on a Swiss quartz movement: accurate, no winding needed, and it runs for years on one battery. Any watchmaker can replace the battery in a few minutes.
How do I adjust my watch?
Models with a steel bracelet can be shortened at home with the included tool: push out the pins and remove links until it fits.
Models with a rubber or leather strap adjust with the buckle.
Which payment methods can I use?
You pay through Shopify’s secure, encrypted checkout with any of the methods below.
What are your watches made of?
Each watch has a stainless steel case and a scratch-resistant crystal. The strap or bracelet differs per model; you will find the details under Specifications on every product page.
Is my watch waterproof?
Yes. Every David Pladen is water resistant to 100 m, so swimming, showering and rain are fine. Don’t use the crown under water, and keep it out of saunas and hot tubs.
Does it come in a gift box?
Yes. Every watch ships in the David Pladen gift box, ready to give.
What warranty do I get?
Every watch comes with a 1-year warranty against manufacturing defects. It does not cover accidental damage.
If something is wrong with your watch, contact us with your order number for a repair or replacement. Keep your proof of purchase.
Can I return or exchange my watch?
You have 30 days after receiving your watch to request a return. It needs to be unworn, in its original packaging and with proof of purchase. Contact us first and we will send you the return instructions; return shipping is at your own cost.
Once your return is approved, the refund goes back to your original payment method within 10 business days. Want a different model or colour? Return the watch and place a new order.
Read the full refund policy.