Get support

One address, answered by a person.

info@vylosupport.com 

What to send us

Include your order number if you have one, and the name and postcode the order was placed under if you do not. That is usually enough for us to find everything without a second e-mail.

Before you write

Three questions come up more than any other, and the answers are already written down:

• Which size do I need? Two numbers, not one — your shoe size and your calf circumference. The sizes are listed in the FAQ.
• Where is my parcel? Track your order.
• How do I send something back? The refund policy sets out the steps.

Returns

Unworn and in its packaging. Write to us first so we can tell you where to send it. Customers in the EU can also use the withdrawal form.